Terms & Conditions

Please read these terms and conditions carefully before using the The Rudai Web Store. This website is owned and operated by The Rudai.

BUYING PRODUCTS ON OUR WEBSITE

By placing an order on the The Rudai Web Store you acknowledge to have read and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us at info@therudai.com before placing your order with us. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. All contracts are concluded in English.

PRICES AND DUTIES

The Rudai Web Store accepts payments in British Pounds, US Dollars & Euro's. The default currency is determined by the country you are viewing from. To change the currency please select the currency you wish to use on the top right corner of the website. Most destinations are shipped on a Delivery Duty Paid basis, which means that all import taxes and duties will be included in the final purchase price. The following regions are sent on a Delivery Duty Paid basis: United Kingdom Europe United States via DPD direct service Australia via DPD direct service New Zealand via DPD direct service Please note the Express service to United States, Australia & New Zealand is not a Delivery Duty Paid service. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order. Please see the CHECKOUT for current and accurate delivery costs, delivery times and customs/duty information.

AVAILABILITY

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

ACCURACY OF CONTENT

We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

JURISDICTION

This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.

 
RETURNS & EXCHANGES

Please note that all sales of Sale items (those displaying a reduced price) are final. No exchange, credit note or refund will be offered against Sale purchases and the conditions set out below will not apply. If you would like to return an item please notify us via email to info@therudai.com Returned items that have been subject to a free shipping offer and are being returned for a monetary refund not exchanged goods or a credit note will have our delivery cost deducted from the amount refunded. Please be aware of our shipping costs here. If you are unhappy with our products in any way, they can be returned or exchanged provided that they are in unused condition and have all tags in place. YOU MUST CONTACT US FOR AUTHORISATION BEFORE RETURNING ANY ITEMS. Subject to stock availability, we will exchange items that are returned to us within 7 days of being received by you. Please advise us upon receipt of your purchase if you wish to exchange. Please note that return postage costs incurred in an exchange are payable by you. Once this is received the new item will be posted immediately. If you wish to return your item and receive a full refund items need to posted/couriered back to us within 7 days of being received by you. If you return the product any later than the 7 day time slot, you will have up to 14 days (an extra 7 days) from the date of you receiving the goods in which to be issued with a The Rudai Credit Note to the value of the item at the time of purchase. The Rudai credit notes are valid for 6 months from the date of issue and can be redeemed on the The Rudai web store or in the The Rudai store. If you want to purchase from the site with your Credit Note please contact us before making your purchase at info@therudai.com. Returns of faulty items will only be accepted if the goods were faulty when delivered to you. At The Rudai take every effort to check your purchase thouroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting info@therudai.com about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to your Paypal account to the value of the item at the time of purchase and any shipping costs incurred. Please note that refunds onto Paypal can take up to 30 days and are subject to Paypal refund regulations. Returns & exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EC). We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any non-faulty items that have been worn and/or tags removed. Please be aware that shoes must be returned with their original packaging. Shoes returned without their original boxes cannot be accepted. Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

OWNERSHIP OF RIGHTS

All rights, including copyright, in this website are owned by or licensed to The Rudai. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of The Rudai. You may not modify, distribute or re-post anything on this website for any purpose.